Factors considered in business predictions
To combat the spread of COVID-19, all countries implemented nationwide lockdowns and social distancing measures. During this period and even when restrictions were lifted, the majority of the workforce relied more heavily on remote work and the digitalization of services. More than that, companies learned to put their resources into good use and allow their employees to have ample knowledge to independently handle work remotely. To do this, there are necessary skills that workers need to develop as a result of the COVID-19 predicament. These include:
- The capability and willingness to learn and make use of the latest technology;
- Initiative to train staff in current and emerging technologies;
- Inclusivity and oneness as a company to embrace the gap created by (resistance to) changing technologies.
Also, check out our article on how to have a Remote Control of Your Company in China
In the “next normal”, reskilling and upskilling will take up much of the company’s billable times. Instead of revenue-generating activities, these value-added services will need time to implement. Company roles will shift as well, therefore, the employees have to consider learning new skills that will help the company survive the coming era.
With the right training, an able and willing worker can take on jobs that have either not existed previously or have been handled by others. Switching positions in the company would also be necessary. Company management will reap rewards in the future if they take the time to improve digital learning in the workplace.
Employers used to be reluctant in letting their staff work outside of the office. Although home offices, coffee shops, or hotels were viable options, employers deemed that utilizing resources (i.e., files, stationery, data, people, etc.) outside the office was a bad idea. Furthermore, they perceived that working outside the office would compromise the confidentiality, efficiency, and overall productivity.
Today, in light of recent events, people’s safety comes first. Employers are now mandated to keep everyone’s health in good shape and safe from the virus, including their employees, customers, or even the managers. Things have turned the other way around such that the workplace will be compromised if employers do not extend flexibility and move forward with the changes. Hence, the top management must strengthen support to their employees no matter where they work from.
Companies that already utilized virtual services relatively fared better than those that did not. Apps and programs turned into literal lifesavers during the pandemic. Through such digital tools, employees could manage their tasks in the digital workspace. As a result, some companies could serve their customers effectively even amid the crisis. Because of this, many business owners could realize the need for a better virtual presence if they were to keep up.
Moving forward, competing digitally will be key: a company’s edge is to strongly develop a smoother customer experience, more engaging offers, and technological innovations.